AI Strategic Design
AI Scenario Design, AI-Powered Service Design
Bridging between ethical AI principles and practice as I design to build domain experts' trust in AI-generated recommendations. Shifting away from over-reliance on historical data, and moving towards incorporating key data elements that capture context in real-time, in order to generate more reliable recommendations.
How mapping the lived experience of various actors in a multi-layered service delivery system led to the identification of leverage points—which are key moments where the right intervention can result in strategic gains for all actors involved.
The Moment Map
Thought Leadership, Smart Services Framework, AI-Powered Service Design
A Smart Services Framework that enables Design, Tech, and Data Science Teams to create goal-directed Artificial Intelligence Personas—who intervene at key moments in customers' lived experiences to help them reach their life goals.
Leveraging interactivity in designing a meal-planning experience that encourages the formation of healthy eating habits. Interaction sequences include onboarding, content-browsing, and meal-recording.
Crafting the UX strategy of a meal-planning app that provides free access to the knowledge and tools to heal one's body with plant-based foods.
This project is a 12-hour design challenge that I completed as part of a job application process. It advanced me to the final interview round for a User Experience Designer position, and later on the job offer as well.
Working at the intersection of strategy, design, and technology to design the digital face of a social campaign to equip women with self-defense training.